Contact
Write to us.
support@rvscan.com — read by the people who build the product.
Our inbound mail isn't switched on yet, so email may not reach us. Use the early-access form and we'll come back to you there.
What is it about
Product support
Your account, a diagnostic that went sideways, an upload that would not take, a story that will not save. Include the account email, and the RO number if it is about one job.
Email supportShops and dealerships
Seats for your technicians, how the write-ups land in your process, or a walkthrough for a service department. Say how many techs and what you run now.
Email about a shopYour data
Access, correction, or deletion — the rights described in the privacy policy. Requests are verified against the account email before anything is acted on.
Make a privacy requestLegal
Terms, contracts, trademark, or a notice you need on the record. Not the fastest lane — use support for anything about a job or an account.
Email legalSecurity
Suspected vulnerabilities, responsibly disclosed. Reproduction steps help when it is safe to share them. Please do not test against accounts that are not yours.
Report a security issueBefore you write in
This inbox is not for emergencies.
Propane odor, smoke, sparking, wiring hot to the touch, an active leak, anything moving that should not be — stop, make the unit safe, and call emergency services or a qualified professional.
Get an answer faster
Four things turn a reply into a fix.
- The email address on your account.
- If it is about a job: the RO number or the diagnostic's title, plus the make and model of the component.
- A screenshot of what you are seeing, and any error message word for word.
- What you expected to happen instead.
RVscan · Washington, United States